Skytel Teleservices ("we," "our," or "us") is committed to protecting the privacy and security of information we collect from visitors and clients of our website located at www.skytelteleservices.com (the "Site"). As a managed IT services provider, we understand the critical importance of data privacy and apply the same rigour to protecting your personal information that we apply to our clients' IT environments.
This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, and your rights with respect to that information. Please read this policy carefully. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.
We collect personal information that you voluntarily provide to us when you:
The categories of information you may provide include your full name, company name and job title, business and personal email addresses, phone numbers, physical or billing address, and project requirements or descriptions.
When you visit our Site, we and our service providers automatically collect certain technical information, including:
We collect your Internet Protocol (IP) address, which may be used to approximate your geographic location (city or country level), to diagnose technical issues, and to identify and prevent fraudulent or malicious activity. IP addresses may be stored in server logs for up to 90 days.
We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behaviour on our Site. For detailed information about our use of cookies, please refer to our separate Cookie Policy.
We collect information about the device you use to access our Site, including device type, operating system, browser type and version, screen resolution, and language preferences.
We collect information about your activity on our Site, including pages visited, time spent on pages, links clicked, search queries, referral URLs, and navigation paths. This information helps us understand how visitors interact with our content and services.
We may receive information about you from third parties, such as business partners, referral sources, and analytics providers. We treat such information in accordance with this Privacy Policy.
We use the information we collect for the following purposes, always limited to what is necessary and proportionate:
We value your privacy and take a conservative approach to sharing your personal information. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share aggregated, anonymised, or de-identified information that cannot reasonably be used to identify you. For example, we may publish aggregated statistics about website traffic or anonymised insights about IT service trends. This data contains no personally identifiable information.
We work with carefully vetted third-party service providers who assist us in operating our business. These providers are granted access to your information only as necessary to perform their contracted services and are prohibited from using your information for any other purpose. Categories of providers include:
In the event of a merger, acquisition, asset sale, or other business restructuring, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our Site or by email before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information where required or permitted by law, including to comply with a court order, subpoena, or governmental request; to protect the rights, property, or safety of Skytel Teleservices, our clients, or the public; or in connection with legal proceedings.
We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations:
When personal information is no longer required, we securely delete or anonymise it in accordance with industry best practices.
As a managed IT services provider, security is at the core of everything we do. We implement a comprehensive set of technical and organisational measures to protect your personal information:
Notwithstanding these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to following industry best practices.
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data in certain circumstances.
Request that we limit how we use your data.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Not to be subject to solely automated decisions with significant effects.
Withdraw consent at any time without affecting prior lawful processing.
To exercise these rights, contact us at privacy@skytelteleservices.com. We will respond within 30 days. You also have the right to lodge a complaint with your relevant supervisory authority.
If you are a California resident, you have specific rights under the CCPA as amended by the CPRA:
Skytel Teleservices is based in India. If you are accessing our Site from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws that differ from India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate.
Where we transfer personal data from the EEA or UK, we use appropriate transfer mechanisms such as Standard Contractual Clauses (SCCs) or adequacy decisions to ensure your data is protected to the standards required by applicable law.
Our Site and services are directed to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it. If you believe we have collected such information, please contact us at privacy@skytelteleservices.com.
Our Site may contain links to third-party websites, including technology vendor portals, partner sites, and industry resources. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for their content, privacy practices, or policies.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
Your continued use of our Site after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.