Cookie Policy

1Introduction

This Cookie Policy explains how Skytel Teleservices ("we," "our," or "us") uses cookies and similar tracking technologies on our website at www.skytelteleservices.com (the "Site"). This policy should be read in conjunction with our Privacy Policy.

By continuing to browse our Site after being presented with our cookie consent banner, you consent to our use of non-essential cookies as described in this policy. You may withdraw or change your consent at any time by adjusting your cookie preferences or browser settings.

2What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the website owner.

Cookies set by the website owner are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies, which enable third-party features or functionality to be provided on or through our Site.

2.1 Types by Duration

• Session cookies: Temporary cookies erased when you close your browser. Used to track your session on the Site.
• Persistent cookies: Remain on your device for a set period or until deleted. Used to remember preferences and improve your return experience.

2.2 Related Technologies

• Web beacons / pixel tags: Small transparent images embedded in web pages or emails to track user behaviour
• Local storage: Browser-based storage for maintaining state between pages
• Fingerprinting: Device characteristics used for security and fraud prevention purposes only

3Cookie Categories

We classify the cookies we use into four categories based on their purpose:

3.1 Strictly Necessary Cookies

These cookies are essential for our Site to function and cannot be switched off. They are usually set in response to actions you take, such as filling in forms or setting your privacy preferences. You can set your browser to block these cookies, but some parts of the Site may not work.

• Session management cookies to maintain your browsing session
• Security and authentication cookies to prevent Cross-Site Request Forgery (CSRF)
• Load balancing cookies to ensure consistent performance
• Cookie consent preference cookies to remember your choices

3.2 Functional Cookies

Functional cookies enable our Site to provide enhanced functionality and personalisation. If you do not allow these cookies, some or all of these services may not function properly.

• Language and region preference cookies
• User interface customisation (e.g., font size, accessibility settings)
• Live chat session memory
• Form data pre-population for returning visitors (where enabled)

3.3 Analytics Cookies

Analytics cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously or pseudonymously. This helps us improve performance, content, and navigation.

• Google Analytics 4 – website traffic analysis, user journey mapping, conversion tracking. IP anonymisation is enabled.
• Microsoft Clarity – heatmaps and session recordings to understand interaction patterns.
• Hotjar – feedback polls, heatmaps, and funnel analysis.

3.4 Marketing & Targeting Cookies

Marketing cookies are used to track visitors across websites and display advertisements that are relevant to individual users.

• Google Ads / Google Tag Manager – conversion tracking and remarketing
• LinkedIn Insight Tag – B2B audience targeting and campaign conversion tracking
• Meta Pixel – campaign measurement and custom audience creation
• HubSpot – marketing automation and lead tracking

4Specific Cookies We Use

The following table details the primary cookies placed on our Site. This list may be updated as our technology stack evolves.

5How to Manage Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our Site, you will see a cookie consent banner allowing you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can update your preferences at any time by clicking "Cookie Settings" in our website footer.

5.2 Browser Controls

Most web browsers allow you to control cookies through their settings. You can typically:

• View and delete individual cookies
• Block all cookies or cookies from specific sites
• Set your browser to notify you when cookies are set
• Enable private / incognito browsing mode to prevent cookie storage

Browser-specific instructions:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies
• Apple Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions

5.3 Mobile Device Controls

On mobile devices, manage cookies through your browser app settings or use your device's privacy controls: "Limit Ad Tracking" on iOS or "Opt Out of Ads Personalisation" on Android.

5.4 Third-Party Opt-Out Tools

Opt out of interest-based advertising through:

• Digital Advertising Alliance (DAA): www.aboutads.info/choices
• Network Advertising Initiative (NAI): www.networkadvertising.org/choices
• European IDAA (EDAA): www.youronlinechoices.eu

6Regulatory Compliance

6.1 GDPR Compliance (EU & UK)

We comply with the EU General Data Protection Regulation (GDPR) (EU 2016/679) and the UK GDPR. Specifically:

• We obtain freely given, specific, informed, and unambiguous consent before placing non-essential cookies
• Consent is obtained through a clearly presented, granular cookie banner that does not use pre-ticked boxes
• We maintain records of consent as required by Article 7 GDPR, including timestamp, policy version, and categories accepted
• We provide an equally easy mechanism to withdraw consent as to give it
• Necessary cookies are placed on the basis of legitimate interest — no consent required
• We do not use cookie walls that deny access to users who decline non-essential cookies

To raise a concern about our cookie practices, you may contact your national supervisory authority (e.g., ICO in the UK, CNIL in France, DPC in Ireland).

6.2 CCPA Compliance (California Residents)

Under the CCPA as amended by the CPRA, California residents have rights regarding personal information collected through cookies:

• We do not sell your personal information (as defined by the CCPA) through cookies or other means
• Marketing and analytics cookies may constitute "sharing" of personal information under CCPA/CPRA
• California residents may opt out by: (a) clicking "Do Not Sell or Share My Personal Information" in our website footer, or (b) using a Global Privacy Control (GPC) signal, which we honour automatically
• We do not discriminate against users who opt out

6.3 India — DPDP Act 2023

We acknowledge the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and are committed to complying with its provisions as they come into effect. We will update this policy accordingly as implementing regulations are published.

7Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in the cookies we use, our data practices, or applicable law. The date at the top of this policy indicates when it was last updated.

We recommend reviewing this page periodically to stay informed about our use of cookies. Continued use of our Site after an updated policy is posted constitutes your acknowledgement of the changes.